Any lingering memories of a fun weekend evaporate as office workers arrive at desks to find they’ve forgotten their password (again), had a strange software update added to their computer (again) or their screen has frozen (again).
It’s now down to the IT crowd to turn miserable Moandays into happy Mondays. An efficient and well-run IT Helpdesk can go a long way towards the smooth running of an entire business.
Good IT Helpdesk workers and great software are two of the best investments a company can make, especially if technical skills are teamed with a soothing computer-side manner and cheery patter.
Good helpdesks filter out the no-brainer questions and decide who’s best placed to deal with the real problems.
The increasing number of IT roles posted on s1jobs shows the importance businesses are placing on these workplace saviours.
Getting tech issues fixed quickly means staff can get on with the job. That’s less time spent on hold, twiddling thumbs or taking long lunches.
A helpdesk worker who takes the time and trouble to clearly explain a problem and its solution is invaluable because a ‘tech-educated’ employee is far less troublesome in the future.
By giving non-IT staff the skills to sort out the basic problems themselves, they know there’s a chance of fewer ‘have you tried rebooting?’ calls in the future.
Using ‘simple speak’ is far more helpful, too, as there’s nothing that raises a frustrated worker’s hackles more than a conversation full of interfaces, IP addresses and native files.
So what makes a great IT helpdesk pro?
You’re the go-to person for troubleshooting problems, happy to help when a new computer needs setting up or a printer has stopped working.
You understand the lingo: having a good grasp of terminology is important for a wider understanding of a business IT structure.
You have great customer service skills: this role isn’t just about technology, it’s about helping people do their jobs.
The IT Helpdesk shouldn’t be seen as a cul-de-sac career either. By dealing with so many problems first-hand, technicians learn about many different facets of the business – which means you’re well placed for career progression.
Stay switched on to s1jobs for more IT career opportunities.
The post IT: How to make happy Mondays appeared first on .